Privacy Notice: 

ABC Technical Support Hotline Services

At ABC Technical Support Hotline Services, we take your privacy seriously while utilizing cutting-edge technology to solve your IT issues.

1. Data Collection & Usage

We collect your Name, Company Details, and Audio/Voice Recordings. These are used solely to provide technical support via our automated AI systems.

2. Our Technology & Partners (Categories)

To deliver our service, we utilize the following categories of technology:

• Proprietary Orchestration Layer: A self-hosted engine that manages your support workflow.
• Sovereign AI Models: High-performance language models. We prioritize local Malaysian hosting for AI processing to ensure data residency and security.
• Communication Interfaces: Third-party messaging platforms (e.g., WhatsApp). Note that using these platforms may involve metadata being processed by the platform provider according to their global privacy terms.

3. Consent for Sensitive Data

By using our voice-to-text or audio support features, you provide Explicit Consent for us to process your voice patterns. This data is encrypted and is not used for any purpose other than resolving your specific support ticket.

4. Data Security & Transfers

• Residency: Where possible, we process your core data on secured servers within Malaysia.
• Protection: We implement industry-standard encryption to protect your data from unauthorized access.
• Retention: We do not keep your support logs or audio files longer than is necessary to fulfill the support request or meet legal obligations.

5. Your Rights

Under the PDPA 2024, you have the right to access your data, request correction, or withdraw your consent at any time by contacting our Data Protection Officer (DPO) at cchew6@gmail.com.

By continuing to interact with our service, you acknowledge that you have read and understood this notice.